Jobs
Open Source Support Engineer (Brighton, UK)
Kineo is a leading e-learning company. We work with large organisations from Google to M&S on improving performance through learning and technology. We also provide market reports and a free knowledge centre.
We are setting up an open source services operation to support the growing demand we have from clients.
Job Description:
We are looking for a technical all-rounder with a customer service mentality to fill this vital role within a small support services team. The role is largely focused on programming, server administration and customer-facing technical support. Competitive salary and benefits, dependent on experience.
Responsibilities:
- Provide technical support service to customers
- PHP programming to include bug fixing, product extensions and product customisation
- Setup and maintain web applications
- Administer, maintain and troubleshoot WAMP and LAMP server environments
- Become expert user of key open source products
- Engage with open source product communities
- Keep up to date with open source product developments and releases
- Technical writing (documentation, tutorials, etc)
Essential skills
- Administration of open source web applications
- Understanding of open source software, development and communities
- Web server monitoring, troubleshooting and maintenance
- LAMP and WAMP server setup, configuration and maintenance
- Experienced in PHP programming
- Experienced in MySQL database administration
- Understanding of web technologies (DHTML, Flash, AJAX, etc)
- Excellent customer facing skills
- Strong customer service focus and mentality
- Strong oral and written communication skills
- Ability to communicate with all levels of staff from junior to board
- Intelligent approach to problem solving, with proactive, can-do attitude
Desirable skills
- Open source project experience (code, documentation, fixes, etc – please provide examples)
- Experience with web content management systems, learning platforms, customer relationship management or team collaboration tools
- Experience with QA management and automation tools
- Web services programming
- Support desk experience
How to apply: Mail your CV to jobs@kineo.co.uk
Contact Name: Steve Rayson
Company: Kineo
Website: http://www.kineo.com
No agencies please
Please mention that you found this job on the Open Source Testing website
